Itsm Value Streams Transform Opportunity And Outcome
Download Itsm Value Streams Transform Opportunity And Outcome PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Itsm Value Streams Transform Opportunity And Outcome book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
ITSM Value Streams
Author: David|Anand Billouz (Akshay|Dua, Rajiv|Smalley, Mark)
language: en
Publisher:
Release Date: 2023
ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization.This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.
ITIL® 4 Direct, Plan and Improve (DPI)
Author: IT Governance Publishing
language: en
Publisher: Packt Publishing Ltd
Release Date: 2025-07-21
Discover key ITIL® 4 concepts for direct, plan, and improve practices, focusing on governance, risk management, continual improvement, and organizational change management. Elevate your service management with proven frameworks. Key Features Detailed explanation of governance, risk management, and compliance practices Insights on applying continual improvement across the service value chain Practical tools for value stream mapping and workflow optimization Book DescriptionThis book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored. As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality. The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.What you will learn Understand key concepts in direction, planning, and improvement Apply governance, risk management, and compliance practices effectively Develop a continual improvement culture within service management Implement organizational change management strategies successfully Master measurement, reporting, and KPI setting for service management Optimize value streams and workflows for efficient service delivery Who this book is for This book is for IT service management professionals, especially those pursuing ITIL® 4 certification or in leadership roles. Ideal readers have a basic understanding of IT service management and ITIL® 4 concepts. Prior experience in governance, risk management, or organizational change management (OCM) is helpful but not necessary. It’s perfect for those seeking to strengthen their skills in aligning service management strategies with organizational objectives.
ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware
Author: Van Haren Learning Solutions a.o.
language: en
Publisher: Van Haren
Release Date: 2021-03-30
ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules. This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding. The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and support of services throughout the service value chain of a company. This module advances the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic decisions, by creating a suitable digital strategy aligned to the wider cross-organizational goals. This module is therefore directed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors craft a digital vision, and build a robust long term strategy.