Itil Service Transition St
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ITIL Service Transition (ST)
"The ITIL Service Transition (ST) course builds on the principles covered as part of the ITIL Foundation course and is focused on the lifecycle aspects of Service Transition. The course covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle. In addition to covering the Service Transition concept, the course also explores the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle. In the ITIL Service Transition (ST) course, the students learn to implement and use the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. The main focus of this course is on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. The prospective candidates for this course must have completed the ITIL Foundation training or possess a valid ITIL Foundation certification in IT Service Management. Additionally, some on-job experience in service management is also recommended."--Resource description page.
ITIL Service Transition
Author: Great Britain. Cabinet Office
language: en
Publisher: Stationery Office/Tso
Release Date: 2011
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
The Official Introduction to the ITIL Service Lifecycle
Author: OGC - Office of Government Commerce
language: en
Publisher: The Stationery Office
Release Date: 2007-05-30
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.