Interpreting And Translation Services And The Applied Language Solutions Contract
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Interpreting and Translation Services and the Applied Language Solutions Contract
Author: Great Britain: Parliament: House of Commons: Justice Committee
language: en
Publisher: The Stationery Office
Release Date: 2013-02-06
Evidence suggests that the MoJ did not have a sufficient understanding of the complexities of court interpreting work. Significant concern was revealed that quality standards could be diminished by the imposition of a tiered system to enable a wider pool of interpreters, and by the introduction of lower levels of pay. However, the Department pushed ahead with the contract and failed to properly anticipate or address the potential for problems with Applied Language Solutions' (ALS) capacity to deliver on its promises. ALS, and more recently Capita, has been unable to recruit qualified and experienced interpreters in sufficient numbers. Professional interpreters have largely boycotted the new arrangements and Capita-ALS clearly needed significantly more resources than it had at its disposal. It also only paid lip service to the regulatory duties accepted under the Framework Agreement, yet did not have the capacity to cope with complaints or to implement basic vetting procedures. The MoJ has had to monitor Capita-ALS very closely to secure the level of improvement necessary to make the Agreement workable, and continues to do so. The existing arrangements may not be financially sustainable as Capita is propping up the continuation of the Agreement, which mean that the Department's savings, originally projected to be £15million, are effectively being secured at the company's expense. Actions taken by MoJ also had the effect of hampering the inquiry when HMCTS issued an edict to its staff instructing them not to participate in the Committee's online consultation, established to invite direct observations from frontline staff of the performance of ALS
Challenges and Opportunities in Public Service Interpreting
Public Service Interpreting is a hugely complex activity, encompassing human, ethical, commercial and political dimensions. It is unseen and unrecognized by most of the population but vital to those who depend on it for their security or wellbeing. The quality of PSI provision is seen by the authors as a clear indicator of how a society views and responds to the realities of a multi-ethnic and multilingual global community. Following recent significant changes in the power balance between them this book explores the increasing tensions among multiple stakeholders who together deliver such a fundamental service in a modern open society. Chapters focus on how all stakeholders need to appreciate the wider context of political and economic realities whilst collaborating more responsibly to deliver the conditions, training and support needed for expert linguists to be attracted to and retained in this vital profession.
Government Response to the Justice Committee's Second Report of Session 2012-13
Author: Great Britain: Ministry of Justice
language: en
Publisher: The Stationery Office
Release Date: 2012-10-19
Dated October 2012. Response to HC 97-I (ISBN 9780215047557)