Intercom Customer Support

Intercom on Starting Up

The Cult of the Customer

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

AI-Augmented Customer Support Representative

Tired of getting buried under repetitive tickets, endless FAQs, and frustrated customers? Welcome to the future of customer support—where AI isn’t replacing you, it’s empowering you. In AI-Augmented Customer Support Representative , you’ll discover how to harness artificial intelligence as your ultimate sidekick , not your competitor. From automating routine tasks to delivering hyper-personalized experiences and preventing issues before they escalate, this book gives you the tools, techniques, and confidence to work smarter—not harder. No coding skills. No tech background. Just real-world strategies for real support pros who want to reduce burnout, boost efficiency, and future-proof their careers in a world that’s moving fast. Whether you're on live chat, email, or managing a helpdesk, this guide will show you how to become an AI-savvy standout —the kind of rep who doesn't just survive change, but leads it. 📘 Inside You’ll Learn: How AI is reshaping support (and why it’s good news for you) Tools like Zendesk, Intercom, and Jasper—explained simply Automate FAQs, sort tickets, and generate responses in seconds Train bots, interpret analytics, and collaborate with tech teams Stay ethical, empathetic, and indispensable in an AI-driven world Don’t get left behind. Don’t waste time. Level up your skills, reduce your stress, and deliver service excellence—with AI as your ally. 👉 Your career upgrade starts here.