Implementing Virtual Reference Services
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Implementing Virtual Reference Services
Author: Beth Thomsett-Scott
language: en
Publisher: American Library Association
Release Date: 2013-02-07
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
An Introduction to Reference Services in Academic Libraries
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.