Implementing Total Quality
Download Implementing Total Quality PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Implementing Total Quality book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
Total Quality Management (TQM): Concepts, Implementation and Applications
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.
Total Quality Management
Author: Joseph Berk
language: en
Publisher: Sterling Publishing Company Incorporated
Release Date: 1993
Now, you can get an entire TQM course in one book! This philosophy is based on several management systems designed to continuously improve customer satisfaction. Learn to emphasize sustained improvements in the quality of goods and services, and how to instill a philosophy involving the identification of internal and external customers and satisfying their expectations. You'll learn to identify areas in which customers' expectations are not satisfied, and prioritize continuous improvement activities accordingly. Then, you'll learn problem-solving using Taguchi analysis, fault tree analysis, and other technologies that streamline the identification of undesirable conditions.
Implementing Total Quality
For freshman/sophomore level courses in Industrial Technology, Industrial Management, Manufacturing Technology and Business. A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.