How To Resolve Conflicts

How to Resolve Conflicts Through Listening

How To Resolve Conflicts

Conflict distorts relationships – whether it takes the form of international disputes between countries or cross words exchanged with friend, work colleagues or family members. All too often conflict can slip out of control, with tragic consequences – as seen, for example, in so-called ‘road rage’ incidents and outbreaks of violence after hours. Yet we are not totally helpless to stem this surge of anger that can sometimes be caused by lack of self-esteem. By understanding how and why conflict occurs, all kinds of arguments can be resolved. That’s the empowering message of Wendy Grant’s stimulating approach to letting go of anger and taking control of your life. Clearly and entertainingly written, How to Resolve Conflicts is full of self-improving exercises, inspirational case studies and original, practical suggestions that help resolve many of the problems which cause conflict. Simple to follow and easy to understand, this is a superb and original approach to dealing with the problems of daily discord, whether in the home or at work.

How to Resolve Conflict

A guide to the practice of mediation as a means of resolving conflict, this short how-to manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the stages and steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing. The book is divided into three parts: Theory, Process, and Practice. Part I provides a conceptual framework for understanding conflict and mediation. It discusses the sources of conflict, the dynamics of power imbalances, how mediation counteracts them, and familiar styles for managing conflicts. Part II describes the stages of the mediation process. It begins with orientation and preparation for the mediation session before outlining each of the five stages of the mediation process along with a range of communication skills crucial to the success of each stage. Part III focuses on several familiar areas of human experience in which the practice of mediation is common, such as family and domestic mediation, business and organizational mediation, international mediation, and education. These chapters include customary forms and techniques used in resolving conflicts. The final chapter includes materials to manage and conduct mediation role-playing exercises.