Handbook For Evaluating Knowledge Based Systems

Handbook for Evaluating Knowledge-Based Systems

Knowledge-based systems are increasingly found in a wide variety of settings and this handbook has been written to meet a specific need in their widening use. While there have been many successful applications of knowledge-based systems, some applications have failed because they never received the corrective feedback that evaluation provides for keeping development focused on the users' needs in their actual working environment. This handbook provides a conceptual framework and compendium of methods for performing evaluations of knowledge-based systems during their development. Its focus is on the users' and subject matter experts' evaluation of the usefulness of the system, and not on the developers' testing of the adequacy of the programming code. The handbook permits evaluators to systematically answer the following kinds of questions: Does the knowledge-based system meet the users' task requirements? Is the system easy to use? Is the knowledge base logically consistent? Does it meet the required level of expertise? Does the system improve performance? The authors have produced a handbook that will serve two audiences: a tool that can be used to create knowledge-based systems (practitioners, developers, and evaluators) and a framework that will stimulate more research in the area (academic researchers and students). To accomplish this, the handbook is built around a conceptual framework that integrates the different types of evaluations into the system of development process. The kinds of questions that can be answered, and the methods available for answering them, will change throughout the system development life cycle. And throughout this process, one needs to know what can be done, and what can't. It is this dichotomy that addresses needs in both the practitioner and academic research audiences.

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Handbook of Evaluation Methods for Health Informatics

The Handbook of Evaluation Methods for Health Informatics provides a complete compendium of methods for evaluation of IT-based systems and solutions within healthcare. Emphasis is entirely on assessment of the IT-system within its organizational environment. The author provides a coherent and complete assessment of methods addressing interactions with and effects of technology at the organizational, psychological, and social levels. It offers an explanation of the terminology and theoretical foundations underlying the methodological analysis presented here. The author carefully guides the reader through the process of identifying relevant methods corresponding to specific information needs and conditions for carrying out the evaluation study. The Handbook takes a critical view by focusing on assumptions for application, tacit built-in perspectives of the methods as well as their perils and pitfalls. - Collects a number of evaluation methods of medical informatics - Addresses metrics and measures - Includes an extensive list of anotated references, case studies, and a list of useful Web sites