Fundamentals Of Crm With Dynamics 365 And Power Platform
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Fundamentals of CRM with Dynamics 365 and Power Platform
Author: Nicolae Tarla
language: en
Publisher: Packt Publishing Ltd
Release Date: 2020-10-06
Explore the latest features of Dynamics 365 and Power Platform's out-of-the-box tools to build custom business solutions for your organization Key Features Discover impressive Dynamics 365 features to transform your business and increase productivity Leverage the platform's extensibility to meet your organizational needs Understand how Power Platform powers Dynamics 365 and enhances its integration capabilities Book Description Microsoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience. With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You'll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you'll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you'll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you'll have learned how to tailor Microsoft Dynamics 365 to fit your organization's requirements and tweak the platform to meet your business needs. What you will learn Get to grips with Power Platform for building and enhancing Dynamics 365 apps Integrate Dynamics 365 CRM with Microsoft 365, Azure, and other platforms Discover how you can customize existing entities and create new ones Explore various security features and grant users access to CRM data and functions Find out which CRM attributes are used to automate operations with programming Use internal and external social data to help users to make informed decisions Who this book is for This book is for customers and project stakeholders, new functional consultants, business administration users, and project managers looking to get up and running with the latest features of Dynamics 365 and Power Platform. This guide will help non-developers become acquainted with a no-code approach to customization and configuration. A basic understanding of relational data and customer management concepts will help you get the most out of this book.
Microsoft Power Platform Enterprise Architecture
Author: Robert Rybaric
language: en
Publisher: Packt Publishing Ltd
Release Date: 2023-01-31
This book enables you to design tailor-made enterprise solutions using the latest models, methodologies, and patterns for your projects. It harnesses the capabilities of the Power Platform, Azure, and Dynamics 365 to create robust solutions. In this new edition, you can work with the latest technologies such as Dataverse and Power Portals to take your solutions to the next level. Purchase of the print or Kindle book includes a free eBook in PDF format Key Features Explore various Microsoft cloud components and identify the best ones to enhance your solutions Get to grips with Microsoft Power Platform's security and extensibility, integration, and data migration models Discover architectural best practices and case studies for designing complex enterprise solutions Book DescriptionThis book is for enterprise architects and decision makers who design solutions for complex business requirements. It teaches you how to use architectural best practices and methodologies to optimize an enterprise-grade solution. You'll gain an understanding of the tools available in the Power Platform suite and how to integrate them seamlessly with various Microsoft 365 and Azure components to create a tailor-made solution. Progressing through the book, you'll discover how to address application lifecycle management, security, extensibility, and data migration. This includes Power BI, which often requires a separate approach to the rest of the Power Platform. This book provides you with practical, essential, and concise information. It follows a complete, end-to-end example in every chapter, with diagrams that illustrate the intricacies of Microsoft cloud structure. It has been created by an experienced enterprise architect who actively creates solutions using Microsoft technology. By the end of this book, you'll have the strategic perspective of an enterprise architect to make accurate architectural decisions for your complex Power Platform projects. Unlike many other overwhelmingly long and unstructured resources, this book covers essential concepts using one concise yet practical example that is revisited throughout the book. You’ll develop the skills you need to architect, design, and manage a complex solution as you follow the journey of a fictitious enterprise customer as they enter the world of Power Platform. Throughout the book, you’ll discover how to combine the functionality of Microsoft Power PI, Power Automate, Power Apps, and Power Virtual Agents with various methodologies to effectively address application lifecycle management, security, and extensibility. You'll also learn how to overcome common challenges in migrating data to and from Microsoft Power Platform using proven techniques. By the end of this Microsoft book, you’ll have the strategic perspective of an enterprise architect, enabling you to make accurate architectural decisions for your complex Power Platform projects.What you will learn Understand various Microsoft Dynamics 365 CRM, ERP, and AI modules for creating Power Platform solutions Combine Power Platform capabilities with Microsoft 365 and Azure Find out which regions, staging environments, and user licensing groups need to be employed when creating enterprise solutions Implement sophisticated security by using various authentication and authorization techniques Extend Microsoft Power BI, Power Apps, and Power Automate to create custom applications Integrate your solution with various in-house Microsoft components or third-party systems using integration patterns Migrate data using a variety of approaches and best practices Who this book is for If you’re an enterprise architect or a technical decision maker looking to design complex solutions using Microsoft Power Platform to serve growing business needs and to stay competitive in the modern IT world, then this book is for you. Familiarity with the Microsoft Power Platform and Azure services will help you follow along with this book
Becoming a Microsoft Dynamics 365 Marketing Functional Consultant
Author: Malin Martnes
language: en
Publisher: Packt Publishing Ltd
Release Date: 2022-12-16
Learn to use Microsoft's powerful marketing automation tool, and get comprehensive knowledge with this in-depth guide covering the core capabilities of Dynamics 365 Marketing Key FeaturesTake your first step on the path to becoming a functional consultant with Dynamics 365 MarketingGet knowledge on how to use the systems features and functionality out-of-the-boxTest your knowledge with self-assessment tests to better understand the contentBook Description Marketing is one of the most powerful entities in the modern world with the potential to make or break a business. The mighty Microsoft Dynamics 356 Marketing tool offers a wide range of marketing automation tools, understanding which is an essential skill for a successful marketer. This in-depth guide to the ins and outs of Dynamics 365 Marketing will help you grasp all the information you need to implement and use the system the right way. Starting with the setup and configuration of your Dynamics 365 Marketing instance, you'll explore fundamental concepts, such as leads, accounts, and contacts, and the creation and administration of segments and lists. Once you've grasped these basic concepts, you'll advance to the core of the book. From the email editor to outbound and real-time customer journeys and from the event module to Customer Voice, you'll develop a solid understanding of the fundamental topics crucial for anyone who wants to be a Dynamics 365 Marketing functional consultant. By the end of the book, you'll be ready for Dynamics 365 Marketing end-to-end implementations. What you will learnCreate and manage marketing forms and pagesWrite good emails and use analytics to measure their effectivenessExplore outbound and real-time customer journeysUse Power Pages for real-time marketing eventsCreate surveys to send to your customers with Customer VoiceExploit the Microsoft ecosystem to get the best resultsWho this book is for Whether you are a marketing consultant working on implementations or a marketer using the system, this book will help you learn all about Dynamics 365 Marketing. With the help of detailed explanations and self-assessment tests, you'll explore the system and will get be ready for end-to-end implementation.