Facilities Management What Really Matters A Guide To The Human Aspect Of Successful Facilities Management Doug Pearson
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Facilities Management
Businesses expect facility managers to lead in a variety of ways--technically, socially, during times of crisis, and during change. All the while, they must control costs and improve service. In addition, leadership in facility management should occur in all directions: downward to staff, sideways to colleagues and upward to senior management. We have the responsibility to develop the facility management department into a professional operation, train and re-train staff, establish procedures and conduct quality assurance and performance management. The ideal facility manager must have Aristotle's logic and Solomon's wisdom, a priest's discretion, and a gambler's poker face, a lawyer's shrewdness and a marketing director's charm, a gladiator's guts, a marathon runner's perseverance and a sprinter's speed, a leatherneck's toughness and a dancer's agility, lots of good luck and 30 hours per day. How do we achieve such a daunting task? This textbook introduces some human aspects of facilities management. More importantly, it raises awareness of these topics and offers facilities managers the knowledge to improve their performance through simple mindfulness of their significance. Facilities Management: What Really Matters covers eight critical areas. These include basic human needs, emotional intelligence, change management, conflict management, motivation, recognition, power of positive attitude, and customer service. As a bonus, the text includes PowerPoint slides, recommended videos, and a quiz at the end of each chapter.
Management: A Focus on Leaders
Author: Annie McKee
language: en
Publisher: Pearson Higher Education AU
Release Date: 2012-11-01
A new view of the four functions of Management: through the lens of leadership The pace and scope of change in the world and organisations during the past 10 years is unprecedented. In this environment, staying ahead of the curve and preparing for success in work, management and leadership is challenging. Amidst the financial crises, catastrophic disasters, and business scandals frequently making headlines, Annie McKee and the Australian authors of this new text Management: a Focus on Leaders, believe there is a unique opportunity to re-focus the way students are prepared for their future in business. Show future managers how to lead in a complex, yet exciting, global environment With an engaging writing style and an outcome-driven approach, Annie McKee and Australian authors Travis Kemp and Gordon Spence directly address the many behavioural, social, cognitive and emotional challenges beyond the four functions of management. Management features exciting Australasian and global case studies and easy, student-friendly teaching tools. Unique Decision Making mini-simulations using adaptive technology allow students to make management decisions and see the impact of their decisions.
Facilities Management and Corporate Real Estate Management as Value Drivers
Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards putting more focus on how FM/CREM can add value to the organisation. This book is driven by the need to develop a widely accepted and easily applicable conceptual framework of adding value by FM and CREM. It presents the state of the art of theoretical knowledge and empirical evidence about the impact of buildings and facilities on 12 value parameters and how to manage and measure these values. The findings are connected to a new Value Adding Management model. The book is research based with a focus on guidance to practice. It offers a transdisciplinary approach, integrating academic knowledge from a variety of different fields with practical experience. It also includes 12 interviews with practitioners, shedding light as to how they manage adding value in practice. This is a much needed resource for practitioners, researchers and teachers from the field of FM and CREM, as well as students at both undergraduate and postgraduate level.