Evaluation Of Reference Services
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Evaluation of Reference Services
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Evaluating Reference Services
Author: Jo Bell Whitlatch
language: en
Publisher: American Library Association
Release Date: 2000-08
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.