Evaluation Of Library And Information Services
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Evaluation of Library and Information Services
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
The Evaluation and Measurement of Library Services
Author: Joseph R. Matthews
language: en
Publisher: Libraries Unlimited
Release Date: 2017-10-27
"A welcome addition to the toolkit that library and information science educators and practitioners rely upon in designing services and assessing their effectiveness. As library and information science education programs add coursework addressing evaluation and measurement, this book can serve as a course text, providing both theory and practical guidance. Similarly, the book is a useful blend of general guidance and methodological direction for library practitioners. The reader will find answers to the "what" and "why" of evaluation as well as specifics for "how" and "when." Taken as a whole, the book is a comprehensive guide to library assessment and communicating library value. Pragmatically, this book helps overcome the main barriers to successfully implementing library evaluation and measurement programs, which are lack of knowledge and skills"--
The Culture of Evaluation in Library and Information Services
This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. - An up to date review/summary of activity in the subject area - Provides international comparisons of library and information service evaluation activity - Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations