Designing The Best Call Center For Your Business
Download Designing The Best Call Center For Your Business PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Designing The Best Call Center For Your Business book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
Designing the Best Call Center for Your Business
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
A Practical Guide to Call Center Technology
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
A Practical Guide to CRM
In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need