Designing And Writing Online Documentation
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Designing and Writing Online Documentation
The #1 guide to creating effective online documentation is now updated and expanded to reflect the latest technological advances, including multimedia. "...online documentation is a different medium, as different from books as television is from radio or movies from novels. This edition treats online documentation as the new electronic medium it is." -William Horton Written by an internationally renowned pioneer in the field of technical communication, this is an incomparable guide to the art and science of creating online documents and documentation systems. Rather than concentrating on any one particular program or operating system, William Horton cuts to the heart of effective human-computer interaction and extrapolates a set of universal principles that can be applied to any form of online documentation-from messages, menus, and help files, to computer tutorials and hypertexts. Maintaining an end-user's perspective throughout, he guides you step by step through every crucial design decision without ever losing sight of the final goal-clear, effective online documentation that people enjoy using. Proven techniques that help reduce support and training costs for software products, eliminate the need for paper documentation, make programs more appealing and easier to use, and more * A practical, hands-on approach, supported by the latest research and supplemented with dozens of case studies and illustrations * Includes new chapters on multimedia and computer-based training * Comprehensive coverage of all online documentation media-words, graphics, animation, and sound * Updated information on organizing and structuring documents-with examples from Windows, OS/2, and Macintosh interfaces
Human-Computer Interaction
This four volume set provides the complete proceedings of the 10th International Conference on Human-Computer Interaction held June, 2003 in Crete, Greece. A total of 2,986 individuals from industry, academia, research institutes, and governmental agencies from 59 countries submitted their work for presentation at the conference. The papers address the latest research and development efforts, as well as highlight the human aspects of design and use of computing systems. Those accepted for presentation thoroughly cover the entire field of human-computer interaction, including the cognitive, social, ergonomic, and health aspects of work with computers. The papers also address major advances in knowledge and effective use of computers in a variety of diversified application areas, including offices, financial institutions, manufacturing, electronic publishing, construction, health care, and disabled and elderly people.
Writing and Designing Manuals
A survival guide for writers in the real-world, Writing and Designing Manuals, Third Edition has become a standard reference for technical writers and editors. Readable and practical, it addresses all aspects of manual development from choosing a format to writing effective warnings. Not limited to text elements, the manual also provides guidance for designing illustrations to complement the text and underscore the safety warnings. The completely revised and updated Third Edition includes: Þ Current materials on desktop publishing Þ Alternative media such as videos, CD-ROMs, and on-line help Þ The impact of new technology such as CD-ROMs and digital cameras on manual design and production Þ New regulations for products sold overseas Þ Impact of the Internet on manual design Gone are the days when a manual might be a few pages of typewritten text. Thanks to the advances in computer technology, even tiny companies can produce slick, professional publications. Writing and Designing Manuals, Third Edition guides you through the messy, complex, frustrating, and fascinating business of producing manuals.