Cx Masterbytes
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CX MasterBytes
How do you build the foundations of Customer Experience in your organization? How do you craft genuine, authentic customer experiences with today's people, processes, and technology? Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work.
CX MasterBytes
How do you build the foundations of Customer Experience in your organization? How do you craft genuine, authentic customer experiences with today's people, processes, and technology? Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India's corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work.
CX Compass MasterByte 1
Author: Sheena Joseph
language: en
Publisher: Independently Published
Release Date: 2024-04-13
How do you build the foundations of Customer Experience in your organisation? How do craft genuine authentic experiences for customers with the people, process and technology of today ? Sheena Joseph, a seasoned leader in India's corporate world shares stories, strategies, insights and reflections from her experience from working with leading business houses that will help you master the foundations and navigate CX challenges with your heart and mind. Covering the latest practices in People, Process and Technology, and the fundamentals that help build a strong foundation in 50 bytes of wisdom in the first of this series, she creates an executive's guide to understanding and elevating the CX Journey with authentic engagement principles. It also delivers as a Leader's handbook with sharp insights and clear solutions, while debunking myths. With her characteristic blend of corporate humour, it is an engaging chronicle from the frontlines and trenches of experience management across Products, Industries, Business and Customer segments.