Customer Driven Project Management
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Customer-driven Project Management
Total Quality Management (TQM) is one of the hottest new management techniques developed in recent years. This book introduces project managers and engineers to the concept of TQM and demonstrates how to put quality impmvements 'on line.' A unique eight-phase system shows readers how they can become key team players-working with management to nieet customer needs without sacrificing schedules or running over budget.
Customer-Driven Project Management
Author: Bruce T. Barkley
language: en
Publisher: McGraw Hill Professional
Release Date: 2001-07-03
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Customer-Centric Project Management
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.