Crash Course In Contemporary Reference

Crash Course in Contemporary Reference

A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies. Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking. Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer.

Crash Course in Contemporary Reference

Crash Course in Disaster Preparedness

Every library needs to have a disaster management plan in place before disaster strikes. This short but thorough manual makes preparing for disaster less intimidating. All library staff, from library volunteers to library directors and branch managers, have a role to play in preparing for and recovering from disaster. Written by an expert in preservation services, Crash Course in Disaster Preparedness contains all of the information library professionals need to prepare for an emergency, should one arise. Carmen Cowick identifies common terminology; teaches readers how to conduct risk assessment, how to write a disaster plan, and how to design emergency procedures; and introduces readers to the basic principles of salvaging. Throughout, Cowick shows readers how to prioritize library collections during a fire, flood, power outage, and other natural and human-caused disasters so as to maximize preservation of library materials.