Consulting Excellence The Blueprint For Delivering Remarkable Client Outcomes
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Consulting Excellence: The Blueprint for Delivering Remarkable Client Outcomes
Author: Pasquale De Marco
language: en
Publisher: Pasquale De Marco
Release Date: 2025-04-10
In a dynamic business world where organizations face unprecedented challenges, "Consulting Excellence: The Blueprint for Delivering Remarkable Client Outcomes" emerges as an invaluable guide for aspiring and experienced consultants. This comprehensive book empowers readers to navigate the complexities of the consulting profession, providing practical strategies and real-world examples to achieve outstanding results. Written with clarity and insight, "Consulting Excellence" delves into the core principles and essential skills that define successful consultants. Readers will learn how to establish credibility, build strong client relationships, conduct thorough research and analysis, and design effective solutions that drive tangible business outcomes. The book also emphasizes the importance of leveraging technology, managing complexity, and adapting to change, ensuring that consultants are equipped to handle even the most demanding projects. With a focus on practical application, "Consulting Excellence" offers actionable advice and proven strategies that can be immediately implemented to improve consulting services. Seasoned professionals and newcomers alike will find this book an indispensable resource, providing a wealth of knowledge and insights to excel in the consulting profession. Whether you are seeking to refine your skills as a seasoned consultant or embarking on a new journey in the industry, "Consulting Excellence" is your ultimate guide to delivering remarkable client outcomes and achieving lasting success. Gain the expertise and confidence to become a trusted advisor, drive positive change, and make a significant impact in the world of business. If you like this book, write a review on google books!
Good Customer Services Bad Customer Services "Customer Service, The Best, The Worst, and Everything In Between
Author: Author Researched, Edited, Compiled. DR MDUSMAN CMgr, DBA, PhD LLM, MBA, MSc EMBA, ITC, FDA/BA(Hons) PgDPR PgDHE. Level-SLM 7&8.Level 7 ELM.
language: en
Publisher: Author Researched, Edited, Compiled. DR MDUSMAN CMgr, DBA, PhD LLM, MBA, MSc EMBA, ITC, FDA/BA(Hons) PgDPR PgDHE. Level-SLM 7&8.Level 7 ELM.
Release Date: 2025-06-17
Good Customer Services Bad Customer Services "Customer Service: The Best, The Worst, and Everything In Between" "From Excellence to Errors, A Journey Through Customer Service Realities" "Winning and Losing Customers: The Truth About Good and Bad Service" A comprehensive, complete, extensive, ultimate, practical, professional guide to becoming ABCDE & MPS Advisor, Broker, Consultant, Director Executive, Manager, Practitioner, and Specialist. Self-Study Handbook Above and Beyond: The Blueprint for Remarkable Customer Service Good Customer Services 1. "The Gold Standard: Mastering the Art of Exceptional Customer Service" Delivering Excellence, Building Loyalty, and Creating Memorable Experiences 2. "Service That Shines: How Top Brands Win with Outstanding Customer Care" Strategies, Stories, and Secrets for Superior Service Delivery 3. "Customer First: Unlocking the Power of Service Excellence" A Complete Guide to Creating Happy Clients and Lifelong Relationships 4. "Above and Beyond: The Blueprint for Remarkable Customer Service" How to Turn Every Interaction into a Loyalty-Building Opportunity 5. "Delivering Delight: The Ultimate Guide to Positive Customer Experience" Transforming Good Service into Competitive Advantage Bad Customer Services 1. "Service Failures: Why Businesses Lose Customers and How to Stop It" Uncovering the Pitfalls of Poor Customer Service and Fixing Them Fast 2. "The Cost of Bad Service: How Customer Neglect Destroys Brands" Real-World Case Studies and Recovery Strategies for Business Survival 3. "Broken Promises: Inside the World of Terrible Customer Experiences" The Warning Signs, Consequences, and How to Repair the Damage 4. "Customer Service Disasters: Lessons from the Worst Mistakes in Business" Avoiding Pitfalls and Turning Setbacks into Service Comebacks 5. "Ignored, Frustrated, Lost: The Real Price of Poor Customer Care" A Critical Wake-Up Call for Every Business That Values Its Reputation 1. "Customer Service: The Best, The Worst, and Everything In Between" 2. "From Excellence to Errors: A Journey Through Customer Service Realities" 3. "Winning and Losing Customers: The Truth About Good and Bad Service" 4. "Service Matters: How Great Support Builds Loyalty and Poor Service Destroys It" 5. "The Customer Experience Spectrum: From Outstanding to Outrageous" · Builder (B-Builder) Focuses on building strong relationships, customer trust, and service frameworks. Great for a positive, constructive connotation. · Bridge (B-Bridge) Acts as a connector between clients and service teams—an excellent metaphor for someone who ensures smooth communication and workflow. · Business Developer (B-Business Developer) Drives customer acquisition and retention through value-driven service offerings and customer-focused strategies. · Brand Representative (B-Brand Rep) Represents the company’s service values to customers—ideal for a frontline role with influence on brand perception. · Buyer Advocate (B-Buyer Advocate) Champions customer interests during service delivery, ensuring transparency, satisfaction, and fair treatment. · Benefit Specialist (B-Benefit Specialist) Ensures the customer receives maximum value from the service—good for customer success roles. Customer Services: Roles and Responsibilities of B-Level Professionals 1. Advisor (B-Advisor) Guides clients with tailored recommendations, ensures satisfaction, and provides ongoing support to maintain long-term customer relationships. 2. Broker (B-Broker) Acts as an intermediary between customers and service providers, ensuring client needs are met efficiently, transparently, and with value-focused outcomes. 3. Consultant (B-Consultant) Analyses customer service systems, identifies gaps, and develops improvement strategies to enhance service quality and client satisfaction. 4. Director (B-Director) Oversees customer service departments, sets strategic goals, implements service standards, and leads cultural transformation toward customer-centricity. 5. Executive (B-Executive) Shapes high-level policies and champions customer experience at the boardroom level, aligning service delivery with business objectives. 6. Manager (B-Manager) Supervises daily operations, coaches service staff, handles escalations, and ensures KPIs and SLAs are consistently met. 7. Practitioner (B-Practitioner) Directly engages with customers, handles queries and complaints, and delivers frontline support with professionalism and empathy. Customer Service: The Best, The Worst, and Everything In Between" "From Excellence to Errors" | "Winning and Losing Customers") A Comprehensive, Complete, Ultimate Self-Study Handbook for becoming an ABCDE & MPS professional: Advisor, Bridge, Consultant, Director, Executive, Manager, Practitioner, Specialist. Customer Service: The Best, The Worst, and Everything In Between Subtitles: From Excellence to Errors | Winning and Losing Customers: The Truth About Good and Bad Service *A Complete Professional Self-Study Handbook for ABCDE & MP – Advisor, Bridge, Consultant, Director, Executive, Manager, Practitioner In today’s fast-paced, customer-driven world, exceptional service is the backbone of success. Yet while outstanding customer experiences build loyalty and brand trust, poor service can ruin reputations and destroy businesses. This powerful self-study handbook is the ultimate guide to navigating both ends of the customer service spectrum — the absolute best and the absolute worst — in one comprehensive, comparative, and practical volume. “Customer Service: The Best, The Worst, and Everything In Between” is more than just a service manual; it is a full-fledged professional development course crafted for current and aspiring Advisors, Bridge Professionals (Brokers), Consultants, Directors, Executives, Managers, and Practitioners (ABCDE & MP). Whether you are working in retail, hospitality, tech support, healthcare, education, government, or online services, this book offers deep insights, frameworks, and actionable strategies to master customer interactions and organisational service excellence. Structured into 40 extensive chapters — including detailed sections on leadership, difficult customers, digital transformation, toxic behaviours, human psychology, and AI integration — the book dives into over 400 subsections of practical and professional learning. It gives equal weight to both sides of service delivery: the methods and mindsets that deliver five-star experiences, and the warning signs, mistakes, and mismanagement that lead to failure. From understanding customer needs and designing service journeys to handling complaints, managing bad behaviour, and building high-performing teams, every topic is explored with clarity, depth, and real-world relevance. Special focus is given to the human factors behind service success — empathy, communication, behavioural psychology, and emotional intelligence — alongside technical advancements like chatbots, CRMs, AI analytics, and digital-first support models. The later chapters introduce readers to advanced topics such as handling toxic and difficult customers, recognising harmful customer attitudes and habits, and dealing with high-stress environments with professionalism and resilience. The book concludes by showing readers how to become certified customer service specialists and how to future-proof their careers in a fast-evolving service landscape. Designed for both independent learners and training programmes, this self-study handbook is ideal for newcomers, mid-level professionals, and senior leaders seeking to raise their service standards and build lasting customer relationships. It includes reflective questions, comparison tables, service audits, practical toolkits, and management blueprints — all written in clear, British English for global relevance. Whether you are striving to deliver excellence, recover from service setbacks, manage complex customer types, or lead a transformation initiative, this book is your complete guide. It is the perfect blend of strategy and sincerity, combining best practices with real-world warnings — helping you not only to understand what good and bad service looks like but to become an expert in both.
Consulting Success
Author: Michael Zipursky
language: en
Publisher: Consulting Success
Release Date: 2018-10-16
How can you take your skills and expertise and package and present it to become a successful consultant? There are proven time-tested principles, strategies, tactics and best-practices the most successful consultants use to start, run and grow their consulting business. Consulting Success teaches you what they are. In this book you'll learn: - How to position yourself as a leading expert and authority in your marketplace - Effective marketing and branding materials that get the attention of your ideal clients - Strategies to increase your fees and earn more with every project - The proposal template that has generated millions of dollars in consulting engagements - How to develop a pipeline of business and attract ideal clients - Productivity secrets for consultants including how to get more done in one week than most people do in a month - And much, much more