Complex Engineering Service Systems
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Complex Engineering Service Systems
Author: Irene Ng
language: en
Publisher: Springer Science & Business Media
Release Date: 2011-07-02
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Through-life Engineering Services
Demonstrating the latest research and analysis in the area of through-life engineering services (TES), this book utilizes case studies and expert analysis from an international array of practitioners and researchers – who together represent multiple manufacturing sectors: aerospace, railway and automotive – to maximize reader insights into the field of through-life engineering services. As part of the EPSRC Centre in Through-life Engineering Services program to support the academic and industrial community, this book presents an overview of non-destructive testing techniques and applications and provides the reader with the information needed to assess degradation and possible automation of through-life engineering service activities . The latest developments in maintenance-repair-overhaul (MRO) are presented with emphasis on cleaning technologies, repair and overhaul approaches and planning and digital assistance. The impact of these technologies on sustainable enterprises is also analyzed. This book will help to support the existing TES community and will provide future studies with a strong base from which to analyze and apply techn9olgical trends to real world examples.
Complex Engineered Systems
Recent advances in science and technology have led to a rapid increase in the complexity of most engineered systems. In many notable cases, this change has been a qualitative one rather than merely one of magnitude. A new class of Complex Engineered Systems (CES) has emerged as a result of technologies such as the Internet, GPS, wireless networking, micro-robotics, MEMS, fiber-optics and nanotechnology. These complex engineered systems are composed of many heterogeneous subsystems and are characterized by observable complex behaviors that emerge as a result of nonlinear spatio-temporal interactions among the subsystems at several levels of organization and abstraction. Examples of such systems include the World-Wide Web, air and ground traffic networks, distributed manufacturing environments, and globally distributed supply networks, as well as new paradigms such as self-organizing sensor networks, self-configuring robots, swarms of autonomous aircraft, smart materials and structures, and self-organizing computers. Understanding, designing, building and controlling such complex systems is going to be a central challenge for engineers in the coming decades.