Call Center Performance Enhancement Using Simulation And Modeling
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Call Center Performance Enhancement Using Simulation and Modeling
The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
Quantitative Models in Decision-Making (UUM Press)
This book is a must-have for students, academics, and practitioners looking for simple yet effective solutions to real-world problems. The nine chapters of this book discuss current trends in applied and related quantitative sciences, with an emphasis on techniques and modeling in real-world problems. By employing appropriate quantitative models and interpreting numerical results, this book provides useful information and guidance in understanding real-world problems.
Modeling and Simulation Techniques for Improved Business Processes
Companies are constantly faced with the need to grow and advance in order to compete with other corporations. The implementation of computer innovations allows for smoother transitions to adaptive changes through the use and understanding of analytical tools. Modeling and Simulation Techniques for Improved Business Processes is a critical scholarly resource that examines the systems currently implemented in companies and how they can be upgraded and advanced through various computer design methods. Featuring coverage of a broad range of topics including scenario planning, casual modeling, and system dynamics, this publication is targeted toward researchers, professionals, and engineers searching for current research on corporate innovations created through computer design methods.