Automated Welfare Systems
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New Legacy System
Calif¿s. budget crisis has made plain that scarce revenues will put a premium on managing public resources better than ever if state gov¿t. is to meet its obligations and realize its vision for serving its people. The best mgmt. practices rely on sound info. tech. (IT) systems that can deliver up-to-date data about operations to decision-makers, who can act upon them to improve programs and services. In the last 8 years, Calif. has made great strides in delivering critical IT tools to its managers. Yet Calif. is still far behind other states that are using data to drive performance, due to fear of another big system failure. This report argues that it is time to push past those fears so that Calif. leaders can change the culture of gov¿t. by building the state¿s IT capacity. Illus.