As Good As Bad Pdf E Book
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Brilliant Customer Service PDF eBook
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty w.
Mental Health in Nursing - E-Book Epub
Author: Kim Foster
language: en
Publisher: Elsevier Health Sciences
Release Date: 2024-08-26
Holistic overview of mental health for nurses in a practice setting All nurses play an important role in supporting mental health as part of holistic care provision. This book is designed to help students and novice clinicians to develop the knowledge, skills and attitudes they need to care for people across a wide range of specialist and non-specialist practice settings. Written by a highly experienced team of mental health nursing experts, the book covers all the common mental health conditions nurses are likely to encounter in practice. It provides essential information on assessing for and identifying people experiencing mental illness as well as how to provide appropriate responses, support and referral, across the numerous contexts in which nurses work. Fully updated and expanded, the sixth edition includes a wealth of lived experience perspectives designed to provide a critical perspective and a way of thinking about the issues more deeply, building empathy and understanding. - High-quality, evidence-based content developed specifically to meet the learning needs of students and novice clinicians in Australia and New Zealand - Describes the foundational principles and core mental health skills required by all nurses - Covers generalist health settings - content is relevant for nursing students across their curriculum - Focuses on mental health not mental illness - an emphasis on recovery-oriented practice, trauma informed-car, and the value of building therapeutic relationships - Articulates and demonstrates the expert knowledge and skills of mental health nurses and includes information on professional self-care for all nurses - Covers how to assess, manage and treat the major mental health problems people commonly experience - Provides scenarios for mental health screening, assessment, referral and support across a range of clinical settings - Key points, anecdotes, critical thinking exercises, tables and references in every chapter support learning - Online resources for nurses in the workplace, including videos and clinical scenarios - Commentaries by experts by Lived Experience in all chapters – understand what's helpful and what's not. New to this edition - New First Peoples chapters from both New Zealand and Australia – how to provide cultural safety - New chapter on preparing for mental health clinical placements - More content on suicide - More content on the impact of trauma, adverse childhood events on mental health and addictions
Public Health Nursing - E-Book
Author: Marcia Stanhope
language: en
Publisher: Elsevier Health Sciences
Release Date: 2015-09-16
Prepare for a successful career as a community/public health nurse! Public Health Nursing: Population-Centered Health Care in the Community, 9th Edition provides up-to-date information on issues that impact public health nursing, such as infectious diseases, natural and man-made disasters, and health care policies affecting individuals, families, and communities. Real-life scenarios show examples of health promotion and public health interventions. New to this edition is an emphasis on QSEN skills and an explanation of the influence of the Affordable Care Act on public health. Written by well-known nursing educators Marcia Stanhope and Jeanette Lancaster, this comprehensive, bestselling text is ideal for students in both BSN and Advanced Practice Nursing programs. Evidence-Based Practice and Cutting Edge boxes illustrate the use and application of the latest research findings in public/community health nursing. Healthy People 2020 boxes highlight goals and objectives for promoting the nation’s health and wellness over the next decade. Levels of Prevention boxes identify specific nursing interventions at the primary, secondary, and tertiary levels. Practice Application scenarios help you apply chapter content to the practice setting by analyzing case situations and answering critical thinking questions. Linking Content to Practice boxes provide examples of the nurse’s role in caring for individuals, families, and populations in community health settings. Unique! Separate chapters on healthy cities, the Minnesota Intervention Wheel, and nursing centers describe different approaches to community health initiatives. Community/Public Health Nursing Online consists of 14 modules that bring community health situations to life, each including a reading assignment, case scenarios with learning activities, an assessment quiz, and critical thinking questions. Sold separately. NEW! Coverage of health care reform discusses the impact of The Patient Protection and Affordable Care Act of 2010 (ACA) on public health nursing. NEW! Focus on Quality and Safety Education for Nurses boxes give examples of how quality and safety goals, knowledge, competencies and skills, and attitudes can be applied to nursing practice in the community.