Artificial Intelligence Ai And Customer Social Responsibility Csr

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Artificial Intelligence (AI) and Customer Social Responsibility (CSR)

Author: Reem Khamis Hamdan
language: en
Publisher: Springer Nature
Release Date: 2024-07-15
The impact of artificial intelligence (AI) on business and society has been significant, with the incorporation of AI technologies such as robots, facial recognition, algorithms, and natural language processing into business leading to both corporate benefits and potential challenges for stakeholders. The question of how to engage in responsible business practices in the era of AI is an important one, and there is a need for more research on the relationship between AI and corporate social responsibility (CSR). As AI becomes more prevalent, there is a growing focus on the ethical implications of AI and the potential for AI to perpetuate biases or to displace human workers. CSR initiatives can include considerations of ethical AI in the development and use of AI systems. AI has the potential to solve many global challenges and improve people's lives, but it can also have negative consequences if not developed and used responsibly. CSR initiatives can focus on the social impact of AI,including efforts to ensure that the benefits of AI are distributed fairly and that AI is used for the common good. CSR initiatives often involve engaging with stakeholders, including employees, customers, and communities, to understand their needs and concerns and to ensure that their interests are taken into account. This can include engaging with stakeholders about the use of AI in the organization and its potential impacts The adoption of AI in business is changing many aspects of doing business in a socially responsible manner, and there is a need to examine the potential unethical behaviors and novel ways of engaging in CSR that may arise. This book aims to focus on AI and CSR, and to advance our understanding of the role of AI in organizations and the literature on CSR by assembling high-quality papers with a strong connection between theory and practice.
AI, Corporate Social Responsibility, and Marketing in Modern Organizations

In the contemporary business landscape, the intersection of artificial intelligence (AI), corporate social responsibility (CSR), and marketing is reshaping how organizations engage with consumers and promote their values. AI technologies are enabling companies to analyze consumer behavior, tailor marketing strategies, and measure the impact of their CSR initiatives. This integration allows businesses to enhance their brand image while demonstrating commitment to social and environmental issues, building deeper connections with customers who prioritize ethical practices. As organizations navigate this evolving terrain, leveraging AI to drive CSR efforts becomes essential for building trust, enhancing reputation, and achieving sustainable growth in a socially conscious market. AI, Corporate Social Responsibility, and Marketing in Modern Organizations explores the integration of intelligent technology, CSR, and marketing in today’s organizations and businesses. The effects of these practices are examined, along with solutions for improved consumer marketing, communication across sectors, and internal management. This book covers topics such as automation technology, hotel management, and market intelligence, and is a useful resource for computer engineers, business owners, entrepreneurs, marketers, academicians, and researchers.
Corporate Social Responsibility Approaches to Ethical AI in Business

In an era of rapid technological advancement, integrating artificial intelligence (AI) into various facets of society has raised profound ethical and social concerns. Businesses, in particular, grapple with the ethical implications of AI adoption, navigating the complex terrain of business ethics (BE) and corporate social responsibility (CSR). The divergent perspectives on AI's impact further complicate efforts to harness its potential for positive societal change. Addressing these challenges necessitates a holistic understanding of the intricate interplay between technology, organizational dynamics, and the broader societal landscape. Corporate Social Responsibility Approaches to Ethical AI in Business emerges as a timely solution, offering a comprehensive exploration of the factors influencing AI adoption within organizations through the lens of the Technology-Organization-Environment (TOE) framework. A diverse audience, spanning the corporate sector, academia, and policymaking spheres, will make use of this book as a roadmap for organizations and policymakers to navigate the evolving landscape of CSR and ethics in the AI era.