Analysis Of Communication Networks Call Centres Traffic And Performance
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Analysis of Communication Networks
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled "Stability and Load Balancing of a Network of Call Centres" and "Traffic and Performance". The call centre industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call centre. While this was the motivating application, many of the papers are also applicable to more general distributed queueing networks. The second part of the volume discusses the characterization of traffic streams and how to estimate their impact on the performance of a queueing system. The performance of queues under worst-case traffic flows or flows with long bursts is treated. These studies are motivated by questions about buffer dimensioning and call admission control in ATM or IP networks. This volume will serve researchers as a comprehensive, state-of-the-art reference source on developments in this rapidly expanding field.
Analysis of communication networks
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled "Stability and Load Balancing of a Network of Call Centres" and "Traffic and Performance"". The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of.
An Introduction to Communication Network Analysis
A self-contained text on modeling and performance evaluation of communication networks This quantitative book focuses on the real issues behind modeling and analysis of communication networks. The author covers a wide variety of topical networking subject matter based on the provided background material in probability, Markov chains, and queues. Leveraging this material, the author explores topics in local multiplexing and routing over three successive chapters, stressing both continuous-time and discrete-time contexts. The remaining chapters focus more directly on networking, such as traffic shaping and multiplexing, static routing, dynamic routing, and peer-to-peer file sharing systems. Providing more rigorous and technically deep coverage than most commonly used networking textbooks, An Introduction to Communication Network Analysis covers classical (e.g., queuing theory) and modern (e.g., pricing) aspects of networking in a clear, accessible manner. Chapters include: * Review of Elementary Probability Theory * Markov Chains * Introduction to Queuing Theory * Local Multiplexing * Queuing Networks with Static Routing * Dynamic Routing with Incentives * Peer-to-Peer File Sharing with Incentives Appendices include additional background information, solutions, and references for selected problems, making this an invaluable text for graduate-level students and networking researchers alike.