Always On Seamless Support Around The Clock
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Always On: Seamless Support Around the Clock
A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and wellbeing of the employees with realtime scenarios on various processes. Salient Features: Service Desk Fundamentals Processes (Incident Management, Problem Management, Access Management and Request fulfillment) Service Desk Metrics and KPIs Setting Up and Managing the service desk team Processes and best practices Continuous Improvement and Learning Challenges and effective management Case studies
Production Management on Location
Production Management on Location is your essential companion for mastering the complexities of international documentary production. Written by an experienced production manager who has spent years on location, this book offers a rare, hands-on look at the realities of producing unscripted documentaries in diverse global settings. From adrenaline-fueled adventures to projects featuring celebrity presenters, this guide demystifies the process of prepping, producing, and managing on-location shoots. Whether you're coordinating a small crew or handling high-profile talent, you'll find step-by-step guidance on pre-production planning, logistical coordination, and managing people under demanding circumstances. Featuring exclusive case studies and interviews with award-winning professionals and presenters, the book brings firsthand insights and practical advice from the field. It also delves into the latest trends in production, including sustainability practices and innovations that are becoming essential to good production management. Packed with actionable strategies and behind-the-scenes know-how, this is perfect for emerging and experienced professionals, documentary filmmakers, and students interested in documentary production.
CUSTOMER SUPPORT IN 2025 24-7 Support Without the Headcount
Unlock the Future of Customer Support with AI Agents In an ever-evolving landscape, businesses face the challenge of delivering exceptional customer support while managing soaring expectations and limited resources. Our groundbreaking book, “Using AI Agents to Deliver High-Quality Customer Support at Scale,” is your comprehensive guide to navigating this transformation. Why Should You Read This Book? Gain Insights From Experts Historical Context: Understand how customer support has evolved from traditional methods to AI-enhanced solutions. Current Trends: Stay ahead of the curve with insights into the latest developments shaping the future. Master AI Tools and Strategies Chatbots & Ticket Triage: Learn how to design effective AI chatbots and automate ticket triage to provide instant responses. Returns Management: Streamline your returns process with intelligent automation that enhances the customer journey. Optimize Customer Interactions FAQs and Inquiries: Discover best practices for crafting a comprehensive FAQ database powered by AI to handle common inquiries seamlessly. Sentiment Analysis: Uncover the significance of understanding customer emotions to improve support interactions. Enhance Support Efficiency Escalation Routing: Explore smart AI-driven algorithms for effective escalation, ensuring your customers receive the right help when they need it. Smart Personalization: Learn how to deliver a tailored support experience that meets individual customer needs, backed by successful case studies. Cost and Operational Benefits Cost Optimization: Compare the costs of AI agents versus human employees and discover proven strategies for reducing overhead. Scalability: Understand how AI solutions can expand your support capabilities without the typical growth constraints. Risk Management and Reporting Minimize Errors: Discover how AI reduces human error and ensures compliance with legal standards. Real-Time Insights: Set up intelligent reporting that provides data-driven insights for better decision-making. Take Control of Your AI Integration Journey Step-by-Step Guide: Assess your organization’s readiness for AI and explore critical considerations for a successful rollout. Metrics for Success: Learn how to define key performance indicators (KPIs) and use real-time tools to measure your AI support’s impact. Look Ahead to the Future Emerging Technologies: Get the latest predictions on the role of AI in customer support by 2030 and anticipate the next generation of opportunities. Recap and Final Thoughts By the end of this journey, you will be equipped with: - Key insights on AI’s value proposition in customer support. - Strategies to implement AI solutions effectively and efficiently. - A roadmap for adapting to future trends in customer service. Transform your approach to customer support and ensure your organization remains at the forefront of innovation. Dive into “Using AI Agents to Deliver High-Quality Customer Support at Scale” and unlock the secrets to exceptional customer experiences today!