A Handbook For Measuring Customer Satisfaction And Service Quality
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A Handbook for Measuring Customer Satisfaction and Service Quality
Author: Morpace International
language: en
Publisher: Transportation Research Board
Release Date: 1999
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Multimodal Level of Service Analysis for Urban Streets
Author: Richard Gerhard Dowling
language: en
Publisher: Transportation Research Board
Release Date: 2008