101 Ways To Build Better Relationships With Your Customers
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101 Ways to Build Customer Relationships
Author: Peter R. Garber
language: en
Publisher: Human Resource Development
Release Date: 2007
Building better customer relationships is not just something that would be nice to do, it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers, starting with the next contact you make.
101 Ways to Improve Customer Service
Author: Lorraine L. Ukens
language: en
Publisher: John Wiley & Sons
Release Date: 2007-07-13
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.