Take G R E A T C A R E The Ultimate Guide To Great Customer Service
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TAKE G.R.E.A.T. C.A.R.E! The Ultimate Guide to Great Customer Service!
No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author
Leadership: Ultimate Guide to Beeing A Successful and Charismatic Leader (Learn Team Building and Employee Management Skills At Workplace)
This book contains proven steps and strategies on how to awaken, utilize, and maximize the natural leadership potential that you possess. Leadership opportunities are not just confined in the workplace. Each day, in common life situations, a couple of leadership opportunities actually present themselves to you. To be a leader is to be responsible for your domain, whether that is the office, your team, your business, your field of study, your home, or your neighborhood. Contrary to what most people believe, leadership doesn’t come from a position, a title, or even a crown. It is not who you are that makes you a leader. It’s what you do, and more importantly, it’s how you do it. Each time you make a decision about your life, you practice leadership. You actually become a leader each time you influence someone towards a certain path. In this book you’ll discover: The one essential every team needs and can’t exist without Why you should absolutely be throwing more work parties The top 8 things that derail strong teams and how you can avoid them Why a great leader should be “non-existent” Groundbreaking data around the rise in emotional intelligence and how you can train your own EQ The secret weapon to establish trust in a team Scientific insight into how team diversity will increase productivity The most important qualities of a leader and how you can train them in just minutes a day … and so much more. Effective coaching is the art, science and practice of personal and professional development, of changing lives completely and also of helping people to deal with problems, fears, transition and change. Coaching came as a fundamental solution for improving people's effectiveness and performance, and helping them achieve their full potential. This book provides useful techniques and methods of developing people's skills and abilities and of boosting performance. Get the book today!!
Cosplayer's Ultimate Guide to EVA Foam
Unlock the unlimited possibilities of EVA foam! Turn your wildest costume dreams into reality! Whether you are a master-level cosplayer or brand-new to making costumes and props, this is the ultimate reference guide to using different kinds of EVA foam and other up-to-date materials and to make epic costumes, props, accessories, and other projects out of this world! If you want to create your own high quality props, EVA foam is the way to go — it is a rubber-like thermoplastic that is both easy to work with, durable, and lightweight. You can build an entire costume with EVA foam — shields, armor, helmet, weapons — without getting weighed down. Knowledge at your fingertips! This comprehensive guidebook - take it with you to shop for materials, write notes and bookmark your favorite chapters, and use it right at your workstation Expand your cosplay skills with the latest industry techniques and materials, step-by-step tutorials, and 4 projects to get you started Create patterns for perfectly fitting costumes and accessories every time and use the patterns included to guide the way