Tabletop And Full Scale Emergency Exercises For General Aviation Non Hub And Small Hub Airports
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Design Considerations for Airport EOCs
"This guidebook will help airports with Emergency Operations Center (EOC) planning and design considerations, such as (1) establishing an EOC in an existing facility; (2) upgrading a current EOC facility; (3) designing and building a new facility within the terminal (or other existing campus building); and (4) designing and building a greenfield project, which means the airport is not bound by any constraints with existing buildings or infrastructure such as the terminal or toher existing campus structures." -- Page 1.
Improving the Airport Customer Experience
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
A Failure of Initiative
Author: United States. Congress. House. Select Bipartisan Committee to Investigate the Preparation for and Response to Hurricane Katrina
language: en
Publisher:
Release Date: 2006