Street Level Governing
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Conflict, Improvisation, Governance
Conflict, Improvisation, Governance presents a carefully crafted and edited collection of first hand accounts of diverse public sector and non-profit urban practitioners facing the practical challenges of "doing democracy" in the global/local context of the interconnected major European city of Amsterdam and its region. The book examines street level democratic processes through the experiences of planning and city governance practitioners in community development, youth work, public service delivery, urban public administration, immigration and multi-cultural social policy. These profiles and case studies show widely shared challenges in global and local urban environments, and new, "bottom-up," democratic and improvisational strategies that community members and public officials alike can use to make more inclusive, democratic cities.
Governing Street-Level Bureaucracies
Author: Kerstin Jacobsson
language: en
Publisher: Taylor & Francis
Release Date: 2025-04-22
This book examines how caseworkers are governed in today’s street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers’ subjectivities beyond formal policies and professional identities. Based on four distinct types of normative governance – ‘governance by discourse’, ‘governance by emotions’, ‘governance by peers’, and ‘governance by numbers, colours, and symbols’, the book shows how caseworkers are shaped as organizational staff members alongside their roles as welfare professionals and welfare state bureaucrats. Governing Street-Level Bureaucracies will be of interest to scholars and students in organizational sociology, street-level bureaucracy research, public administration, and critical management studies. It also provides valuable insights for policymakers and practitioners seeking to understand caseworkers’ responses to public governance and public sector reforms.
Street-Level Bureaucracy
Author: Michael Lipsky
language: en
Publisher: Russell Sage Foundation
Release Date: 1983-06-29
Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.