Itil Practitioner Support And Restore Ipsr All In One Help Desk Exam Guide And Certification Work Book Define Implement Manage And Review Service Support With Service Desk Incident Management And Problem Management

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPSR All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: Support and Restore (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Support and Restore processes. It covers the Service Desk and Incident Management and Problem Management processes. IT Service Management Practitioner: Support and Restore (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Support and Restore processes. This comprehensive resource is a "must read" for those aspiring to be IPSR certified.

ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Support and Restore (IPSR). Successful implementation of ITIL Support and Restore best practices enables IT departments to increase efficiency, reduce downtime and costs, improve quality and ensure customer satisfaction. In this Online course, you learn how to plan, implement and optimize the Service Desk function and the Incident Management and Problem Management processes. Through extensive workshops, you gain the knowledge and skills required to take the ITIL Practitioner Support and Restore Certification Exam. You'll learn how to: * Prepare for and take the ITIL Practitioner Support and Restore (IPSR) Certification Exam * Plan key activities for the Service Desk and the Incident Management and Problem Management processes * Define the monitoring and reportingof key performance indicators and achievements * Propose continuous improvements for the Support and Restore processes * Organize the relationships between the Support and Restore processes * Monitor and optimize the Support and Restore processes Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Support and Restore Book * Exercises ] Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPSR Certification Exam at the end of this course.

ITIL Practitioner Support and Restore (IPSR) All-in-One Help Desk Exam Guide and Certification Work Book