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The Cult of the Customer
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Darknet
This collaborative research project allows for fundamental advances not only in the understanding of the phenomena but also in the development of practical calculation methods that can be used by engineers. This collaborative research project allows for fundamental advances not only in the understanding of the phenomena but also in the development of practical calculation methods that can be used by engineers.
Cult Pop Culture
Author: Bob Batchelor
language: en
Publisher: Bloomsbury Publishing USA
Release Date: 2011-12-07
This three-volume collection of original essays examines cult pop culture, the often-seedy underbelly of American popular culture. Cult Pop Culture: How the Fringe Became Mainstream is the first collection dedicated to the quirky, offbeat aspects of American popular culture that people have loved, enjoyed, (and in some cases) worshiped over the last 50 years. By examining the people and subjects we hold most dear, this three-volume set offers deep insights into what Americans think, feel, and cherish. Organized by subject, the collection enables readers to focus on a given topic or compare different subjects across cult phenomenon. Volume One of the set covers film and television topics, Volume Two examines music and literature, and Volume Three explores sports, clubs, and the cult industry. Through this investigation of sublime, transcendent, and idiosyncratic trends, readers will learn more about iconic individuals, topics, and subjects that form the vast underbelly of American culture. By revealing how tightly interwoven cult topics are with the public's broader notion of popular culture, the collection underscores the blurry line between normal and abnormal, grandiose and degradation.