Textbook for those who are taking a business communication course at tertiary level. It is also a useful desk reference for those in business who need a modern resource to improve their communication skill.
4 Primary Topics:
Communication - covers the communication process and communication barrriers.
Writing skills - covers areas such as Clear Technical Writing, Memos, Taking notes.
Speaking skills - covers areas like Meetings, Listening, Non-verbal communication.
Management skills - covers areas like Time Management, Managing Stress.