In research and application of Human Factors in Air Traffic Management (ATM) systems design, development and operation, there remains a lack of clarity regarding the range and integration of activities associated with the need for greater attention to issues such as human error, interface design and teamwork, especially in systems with increased levels of automation.
This book seeks to redress this situation by presenting case studies of human factors applications in which there is demonstrable success in terms of improvement in operational systems. Individual examples are used to outline how each human factors study evolved, what it entailed, how it was resourced and how the results contributed to operational performance. Case studies include training methods, human error, team resource management, situation assessment, terminal automation replacement systems, collaborative decision-making to improve the effectiveness of traffic-flow management and the role of human factors in ATM.
Contents: Introduction: Introduction. Human Factors In Operations: Development and implementation of a position hand-over checklist and best practice process for air traffic controllers, Laura Voller, Lucy Glasgow, Nicky Heath, Richard Kennedy and Richard Mason
Runway safety, Kim M. Cardosi
Human error in European air traffic management: from theory to practice, Anne Isaac, Paul Engelen and Martin Polman
FAA strategies for reducing operational error causal factors, Julia Pounds and Anthony S. Ferrante
Reducing separation in the open flight information region: insights into a human factors safety case, Barry Kirwan, Steven Shorrock, Richard Scaife and Paul Fearnside
Distributed work in the national airspace system: providing feedback loops using the post-operations evaluation tool (POET), Philip J. Smith, Mark Klopfenstein, Joe Jezerinac and Amy Spencer. Human Factors And Human Resources: Human factors longitudinal study to support the improvement of air traffic controller training, Laura Voller and Abigail Fowler
A singular success: air traffic control specialist Selection 1981 - 1992, Dana Broach
Implementation of critical incident stress management at German air navigation services, Jörg Leonhardt
Team resource management in European air traffic control: results of a seven-year development and implementation program, Michiel Woldring, Dominique Van Damme, Ian Patterson and Patrícia Henriques
Shiftwork and air traffic control: transitioning research results to the workforce, Pamela S. Della Rocco and Thomas E. Nesthus. Human Factors Methodologies: Measuring air traffic controller performance in the 21st century, Carol Manning and Earl Stein
Computational human performance models and air traffic management, Kevin Corker
Performance prediction in air traffic management: applying human error analysis approaches to New concepts, Steven Shorrock, Barry Kirwan and Ed Smith. Human Factors Integration Programs: The management of human factors programs in ATM applications: a case study, Glen Hewitt, Paul Krois and Dino Piccione
The development of effective STARS user interfaces, Kenneth R. Allendoerfer, Tanya Yuditsky, Richard H. Mogford and Joseph J. Galushka
Human factors and the management of change - a personal perspective, Billy Josefsson
Review of a three year air traffic management human factors program, Barry Kirwan
Integrating human factors into company policy and working practice, Gretchen Burrett, Jennifer Weston and Susie Foley. Discussion: Discussion.
Author Biography: Dr Barry Kirwan is currently working in the field of System Safety and Human Error for Eurocontrol in Bretigny, France. Formerly Head of Human Factors in NATS, UK, he has led a large programme of work from 1996 - 2000 which had a significant impact in the ATM industry. Mark D. Rodgers is the FAA Chief Scientific and Technical Advisor for Human Factors. Dr Rodgers received his Ph.D. in Experimental Psychology from the University of Louisville in 1991. Dr Schäfer is Human Factors Expert at the Eurocontrol Experimental Centre in Bretigny where he responsible for human factors experiments and projects.