When you are conducting your business over the phone, the tone of your voice either makes or breaks you.
Whether you’re a salesperson, technical support or a customer service representative, you must consider the importance of the tone of your voice. When you take a call, how exactly do you make the caller visualize you as an understanding and cooperative rep who’s oozing with customer service? It’s the tone of your voice that does it all. You may think that you have the friendliest tone possible but do your callers agree with you?
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