An e-mail is an e-mail is an e-mail, right? Wrong. Go through this book and you’ll be surprised how writing a reply to a general query can be so different from a trouble-shooting e-mail. Featuring chapters and a Grammar Index, this book is just what you need to make your customers feel that they are in good hands.
Click with Customers: How to Write Effective Customer Service E-mails by Dartnell. This book will teach you how to write effective customer service e-mails.
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